2020 was a tough time for many businesses. Simply surviving last year is enough reward. But getting recognised for all the hard graft we put in keeping other businesses afloat is such a great way to round off a chaotic year. Also, appearing in the top 50 was particularly significant for 2020 as it was the year when the nation depended on its technology most. Challenges such as the rapid shift to online work and even greater dependence on strong connectivity meant that our professionalism and reliability needed to be even more bulletproof than usual.
About the award
The 50 Best Managed IT Companies likes to go beyond revenue and select its winners based on 12 criteria. Here are the areas on which Think Cloud was assessed.
1. Business vision and strategy
We needed to have one and have it implemented by our stakeholders.
2. Human resources
Think Cloud had to be recruiting the right people and be looking after them properly after joining.
3. Sales process
Factors such as careful use of a CRM and strong closing rates were required.
4. Marketing process
Think Cloud needed a comprehensive marketing strategy and to be generating leads.
5. Help desk support
Were we handling calls efficiently and delivering on our SLA?
6. Business operation process
Were our processes as efficient and productive as they should be?
7. Supplier strategy
Think Cloud's supplier strategy needed to maximize supplier support, have the optimum portfolio of services and products, and balance supplier risk.
8. Product strategy
Using a clearly defined product development program, we needed to demonstrate that we were adding new products and services.
9. Intellectual property
Think Cloud needed to show evidence of systems, procedures, policies, and any other assets that contributed to the net worth of the business.
10. Financial management
Billing effectively, meeting our sales projections, and collecting on time were all factors in assessing our financial management abilities.
11. Leadership and management
Is Think Cloud being led effectively?
12. Customer satisfaction
How satisfied have our customers been?
Satisfying all these criteria has been Think Cloud’s mission from day one so it’s always rewarding to be recognized, especially when it’s for the 5th time in a row.
If you would like to work with an award-winning IT company, click here, and with your help, we can make our 50 Best Managed IT Companies a 6th year in a row.