IT Apprentice Job Description:
We’re looking for a motivated and enthusiastic IT Apprentice to join our Helpdesk team at Think Cloud. This is a fantastic opportunity for a school leaver to kickstart their career in tech while making a real difference to the youth of Hull and contributing to the ever-growing pace of AI within today’s economic climate. To complete a Level 2 in Customer Service and move onto a chosen IT Level 3 upon completion of Level 2, with the opportunity for the right individual to become a permanent member of the team.
Salary:
NMW
Reports To:
IT Helpdesk Analyst / Head of Service Delivery
Basic Functions:
Answer incoming helpdesk calls in a professional and friendly manner
Triage support tickets and assign them to the appropriate team
Log and update tickets accurately in our system
Provide excellent customer service and support
Learn and grow within a fast-paced IT environment
What We Offer:
Hands-on experience in a dynamic MSP environment
Supportive team and mentoring throughout your apprenticeship
Opportunity to work with cutting-edge technology
Progression opportunities within the business
Skills & Qualities:
Confident communicator, especially over the phone
Outgoing personality with a positive attitude
Passionate about helping people and solving problems
Willingness to learn and grow in the IT industry
Basic understanding of IT systems (training provided)
Package:
Holidays: 20 days annual leave plus 8 bank holidays. Birthday off. Staff may choose either Christmas Eve or New Year's Eve as an additional paid day off. (This is currently under review)
Pension: Company contributes to employee pension scheme, subject to eligibility and statutory requirements.
Maternity/Paternity: Statutory maternity and paternity leave provided, with potential for enhanced support based on tenure and role.
PDP'S & training: Quarterly Personal Development Plans (PDPs) and regular 1:1 meetings to support career growth and training needs.
Themed social and charity days/team building: Organised social events such as race days, bowling nights, and charity-themed activities to promote team bonding.
Mental Health/referral program: Access to professional mental health services and referral programs for confidential support.
Uniform: Uniform includes 5 branded tops, 1 fleece, and 1 jacket provided upon joining and refreshed as needed.
Free drink and food: Complimentary snacks, hot and cold drinks, filtered water, and occasional paid lunches including breakfast options.
Onsite Parking: Free onsite parking available with easy walking access to the town Centre.
Charity payments: Company supports local charities chosen by staff, with regular fundraising and donation initiatives.
Employee of the month: Monthly reward vouchers distributed to staff in recognition of outstanding performance or contributions.
Sick pay: Paid sick leave available after probation period, subject to attendance triggers and company policy.
Death in Service: Death in service benefit provided to eligible employees, offering financial support to nominated beneficiaries.
Workforce Engagement: Company fosters a culture of engagement through regular feedback, recognition, and inclusive decision-making.
Environmental Policies: Commitment to sustainability through recycling initiatives, responsible printing practices, and energy awareness.
Flexible working: hours permitted as long as adequate team coverage is maintained and operational needs are met.
Electric car scheme: Electric car salary sacrifice scheme available to eligible employees, supporting green commuting options.
Health Care: After 3 months - declared on P11D
This apprenticeship starts at Level 2 with progression to Level 3 and offers the opportunity to lead to a full-time position for the right candidate. Formal training is provided through an accredited IT apprenticeship programme, combining on-the-job experience with structured coursework. Typical duration is 12–18 months depending on the programme. Only local candidates need to apply.
About You
Have what it takes
You know that being good isn't enough and have a love for learning new skills & techniques
Enthusiasm in all that you do
You love what you do & bring positive energy to the team, lifting others up if they are down.
Be remarkable
You're a great communicator who values being organised and well- presented.
Think different
You value inclusion - You're not afraid to speak up and share your ideas,
even if they are different from the norm.
Know how to succeed
You understand the importance of taking ownership of your own time
& tasks and value teamwork.
About Us
Our core values are what support our vision, shape our culture and reflect what we value most.
If you join the team, we expect you to embody our core values to help guide your decisions, actions and behaviours.
World-Class development..
To ensure that Think Cloud remains a leader in our industry, professional development is at the heart of what we do. We know that in order to be successful, our team need to have the skills and knowledge necessary to excel in their roles.
We provide world class training development covering
IQ - Skills Intelligence and Task-Aware
EQ - Emotional intelligence Others-Aware
PQ - Personal Intelligence Self-Aware.
The same tools are used inside Google, Microsoft, and other Fortune 500 Companies. All designed to help you sharpen your skills to be successful in your role.
Over Two Decades Trusted By Businesses
Our Journey To Think Cloud
Think Cloud is a multi award-winning "Britain’s 50 Best Managed IT Companies" team with over two decades of experience helping businesses,from Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, and Financial sectors. We are now proud to support more than 150+ customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.
To learn more about our story, check out this podcast where Dean, Scott, and Leon share stories on how Think Cloud was founded and the road ahead.
How to apply for this vacancy ....
To see what we are up to go follow our Linkedin page to- be- up- to date with everything Think Cloud
Take a look at our latest blog posts
-
Take Control: Choose What Copilot Remembers
-
Why the Right IT Hardware Matters for Business Success
-
Hull Sets a World Record For Mental Health Day
Sign-Up To Our Newsletter Which will land in your inbox each and every month
