IT Support

Round-the-clock technical support from experienced, certified engineers

Your technology, running at peak performance 24/7

Technology is one of your greatest assets, but without the proper support it can quickly turn into your biggest headache. Hiring full-time IT personnel to deal with issues is an option, but it’s well beyond the reach of most small- and medium-sized enterprises with tight budgets. Think Cloud Inc. offers a better, more cost-effective alternative.

We provide comprehensive IT support around the clock for an affordable monthly fee. You get a team of certified specialists who will perform daily systems monitoring, create a disaster recovery plan, and run security assessments to identify and eliminate technical issues before they disrupt your operations.

What’s included in our IT Support plan?

  • On-site or remote technical support for all your IT issues
  • 24/7 network monitoring and management to reduce downtime
  • Data backup and disaster recovery planning
  • Operating system patches and updates
  • A dedicated account manager as your single point of contact

Personalised, on-demand support

Our expert technicians are friendly, responsive, and can explain things at a level that you can understand. You can request support by giving us a call or sending us an email anytime. If the issue cannot be resolved remotely, we will dispatch a technician to your location immediately.

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How Effective Has Think Cloud Really Been?

Take a look at how we’ve performed over the past 90 days

3,200+

Service Tickets Resolved

96%

Customer Satisfaction

92%

Customer Retention

11 sec

Average Call Time

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