Senior IT Analyst Job Description:
The Senior IT Analyst is a key technical leader within the IT team, responsible for delivering advanced desktop support, managing complex infrastructure projects, and acting as the final point of escalation for technical issues. This role combines hands-on support with strategic project delivery, requiring deep expertise in cloud platforms, networking, cybersecurity, and endpoint management. The engineer will also mentor junior staff, contribute to audit readiness, and maintain strong client relationships.
Salary:
£35 - 40k Depending on experience
Reports To:
Head of Service Delivery
Basic Functions:
Escalation & Support
Serve as the highest point of escalation for technical issues across desktop, infrastructure, and cloud environments.
Provide Level 2/3 support for desktops, laptops, mobile devices, and Microsoft 365 applications.
Respond to helpdesk tickets and ensure timely resolution of complex issues.
Participate in out-of-hours support on a rota basis.
Project Delivery
Lead infrastructure projects including server installations, cloud migrations, network upgrades, and cybersecurity implementations.
Manage full project lifecycle: planning, deployment, testing, documentation, and client handover.
Support deployment and user adoption of Microsoft Copilot and other AI productivity tools.
Additional Duties and Responsibilities:
Security & Compliance
Implement and manage endpoint security protocols including MFA, antivirus, and vulnerability management.
Conduct regular security audits and ensure compliance with internal and external standards.
Collaborate with the Cyber Security team to identify and mitigate risks.
Client Engagement
Act as a technical point of contact for key clients, providing consultancy and strategic advice.
Communicate technical issues in simple, clear terms to non-technical stakeholders.
Mentorship & Development
Mentor Level 1 and 2 engineers and apprentices, fostering technical growth and best practices.
Lead internal training sessions and contribute to documentation and knowledge sharing.
Knowledge, Skills and or Abilities Required:
Essential:
Minimum 5 years in IT support or infrastructure, with at least 2 years in a senior or Level 3 role.
Experience leading IT projects from initiation to completion.
Strong troubleshooting, documentation, and communication skills.
Clean UK driving licence and own vehicle.
Expert-level knowledge of:
Microsoft 365, Azure, Intune, Autopilot
Windows Server (AD, DNS, DHCP, Group Policy)
Networking (firewalls, routers, switches, VLANs, VPNs)
Virtualisation (Hyper-V, VMware)
Backup and disaster recovery solutions
Cybersecurity tools and principles
Educational and Previous Experience Recommendations:
Microsoft Certified: Azure Solutions Architect / Administrator / M365 Expert
Watchguard
VMware Certified Professional (VCP)
ITIL Foundation
Package:
Holidays: 20 days annual leave plus 8 bank holidays. Birthday off. Staff may choose either Christmas Eve or New Year's Eve as an additional paid day off. (This is currently under review)
Pension: Company contributes to employee pension scheme, subject to eligibility and statutory requirements.
Maternity/Paternity: Statutory maternity and paternity leave provided, with potential for enhanced support based on tenure and role.
PDP'S & training: Quarterly Personal Development Plans (PDPs) and regular 1:1 meetings to support career growth and training needs.
Themed social and charity days/team building: Organised social events such as race days, bowling nights, and charity-themed activities to promote team bonding.
Mental Health/referral program: Access to professional mental health services and referral programs for confidential support.
Uniform: Uniform includes 5 branded tops, 1 fleece, and 1 jacket provided upon joining and refreshed as needed.
Free drink and food: Complimentary snacks, hot and cold drinks, filtered water, and occasional paid lunches including breakfast options.
Onsite Parking: Free onsite parking available with easy walking access to the town Centre.
Charity payments: Company supports local charities chosen by staff, with regular fundraising and donation initiatives.
Employee of the month: Monthly reward vouchers distributed to staff in recognition of outstanding performance or contributions.
Sick pay: Paid sick leave available after probation period, subject to attendance triggers and company policy.
Death in Service: Death in service benefit provided to eligible employees, offering financial support to nominated beneficiaries.
Workforce Engagement: Company fosters a culture of engagement through regular feedback, recognition, and inclusive decision-making.
Environmental Policies: Commitment to sustainability through recycling initiatives, responsible printing practices, and energy awareness.
Flexible working: Hours permitted as long as adequate team coverage is maintained and operational needs are met.
Electric car scheme: Electric car salary sacrifice scheme available to eligible employees, supporting green commuting options.
Health Care: After 3 months - declared on P11D
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Only local candidates need to apply.
About You
Have what it takes
You know that being good isn't enough and have a love for learning new skills & techniques
Enthusiasm in all that you do
You love what you do & bring positive energy to the team, lifting others up if they are down.
Be remarkable
You're a great communicator who values being organised and well- presented.
Think different
You value inclusion - You're not afraid to speak up and share your ideas,
even if they are different from the norm.
Know how to succeed
You understand the importance of taking ownership of your own time
& tasks and value teamwork.
About Us
Our core values are what support our vision, shape our culture and reflect what we value most.
If you join the team, we expect you to embody our core values to help guide your decisions, actions and behaviours.
World-Class development..
To ensure that Think Cloud remains a leader in our industry, professional development is at the heart of what we do. We know that in order to be successful, our team need to have the skills and knowledge necessary to excel in their roles.
We provide world class training development covering
IQ - Skills Intelligence and Task-Aware
EQ - Emotional intelligence Others-Aware
PQ - Personal Intelligence Self-Aware.
The same tools are used inside Google, Microsoft, and other Fortune 500 Companies. All designed to help you sharpen your skills to be successful in your role.
Over Two Decades Trusted By Businesses
Our Journey To Think Cloud
Think Cloud is a multi award-winning "Britain’s 50 Best Managed IT Companies" team with over two decades of experience helping businesses,from Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, and Financial sectors. We are now proud to support more than 150+ customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.
To learn more about our story, check out this podcast where Dean, Scott, and Leon share stories on how Think Cloud was founded and the road ahead.
How to apply for this vacancy ....
Apply in writting via emailing your CV to HBTC (Hull Business Training Centre), our training, apprenticeships and recruitment partner :
Subject Line: Think Cloud - Senior IT Analyst
To see what we are up to go follow our Linkedin page to- be- up- to date with everything Think Cloud
Take a look at our latest blog posts
-
Cyber Essentials: What It Means & How to Get Certified
-
The Hack Newsletter -Edition 46 | Think Cloud
-
Take Control: Choose What Copilot Remembers
Sign-Up To Our Newsletter Which will land in your inbox each and every month