Service Delivery Manager Job Description:
Are you ready to fuel the future of digital transformation? At Think Cloud, we're more than just an IT provider—we’re trailblazers in cybersecurity, AI strategy, and digital growth, helping businesses unlock their potential with smart technology and people-driven innovation. As our Service Delivery Manager, you’ll be at the heart of how we connect with businesses across the UK. This isn’t about ticking job role boxes—it’s about helping our clients succeed through technology, sparking conversations, and driving real impact. If you're passionate about tech, curious about AI, and thrive in a fast-paced environment, this is where your creativity meets purpose
The Service Delivery Manager is responsible for ensuring the successful delivery of IT services to our clients. This role involves managing the service delivery team, maintaining client relationships, and ensuring that all services meet the agreed-upon standards and expectations.
Salary:
Competitive salary depending on experience
Reports To:
Managing Director
Key Responsibilites:
Lead and manage the Projects and Helpdesk teams to ensure high-quality service delivery.
Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
Monitor service delivery performance, identifying areas for improvement and implementing solutions.
Ensure compliance with service level agreements (SLAs) and other contractual obligations.
Coordinate with other departments to ensure seamless service delivery.
Manage and resolve any service delivery issues or escalations.
Provide regular reports on service delivery performance to senior management.
Knowledge, Skills, and or Abilities Required:
Proven experience in a service delivery or similar role within the IT industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and work under pressure.
Strong problem-solving and decision-making abilities.
Knowledge of IT service management (ITSM) frameworks and best practices.
Educational and Previous Experience Recommendations:
Bachelor’s degree in IT, Business Management, or a related field.
ITIL certification or equivalent.
Minimum 3 years of Management Experience.
Package:
Company Pension
20 Days Holiday plus Bank Holidays and your Birthday Off.
Private Health Care including Dental and Optical benefits
Company Laptop and Mobile Phone
World Class Training including 2 Days offsite with the IT Nation Evolve Service Exec Peer Group
Company Gatherings & Team Events
Only local candidates need to apply.
About You
Have what it takes
You know that being good isn't enough and have a love for learning new skills & techniques
Enthusiasm in all that you do
You love what you do & bring positive energy to the team, lifting others up if they are down.
Be remarkable
You're a great communicator who values being organised and well- presented.
Think different
You value inclusion - You're not afraid to speak up and share your ideas,
even if they are different from the norm.
Know how to succeed
You understand the importance of taking ownership of your own time
& tasks and value teamwork.
About Us
Our core values are what support our vision, shape our culture and reflect what we value most.
If you join the team, we expect you to embody our core values to help guide your decisions, actions and behaviours.
World-Class development..
To ensure that Think Cloud remains a leader in our industry, professional development is at the heart of what we do. We know that in order to be successful, our team need to have the skills and knowledge necessary to excel in their roles.
We provide world class training development covering
IQ - Skills Intelligence and Task-Aware
EQ - Emotional intelligence Others-Aware
PQ - Personal Intelligence Self-Aware.
The same tools are used inside Google, Microsoft, and other Fortune 500 Companies. All designed to help you sharpen your skills to be successful in your role.
Over Two Decades Trusted By Businesses
Our Journey To Think Cloud
Think Cloud is a multi award-winning "Britain’s 50 Best Managed IT Companies" team with over two decades of experience helping businesses,from Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, and Financial sectors. We are now proud to support more than 150+ customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.
To learn more about our story, check out this podcast where Dean, Scott, and Leon share stories on how Think Cloud was founded and the road ahead.
How to apply for this vacancy ....
Apply in writting via emailing your CV to HBTC (Hull Business Training Centre), our training, apprenticeships and recruitment partner :
Subject Line: Think Cloud - Service Delivery Manager
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