Overview
At Think Cloud, we work hard to build what we call our " Recommended Technology Platform”. We know that using products across this platform will give you a great platform to operate your business from (we know this because we “Drink our own Champagne” and use ALL of the services below to run our own company).
Our engineers are trained in and keep up to date with technology across this core set of products to make sure that we can quickly, efficiently and expertly assist you with working with those products.
We also maintain a strong network of contract engineers that we can call on for specific expertise in high-level or advanced customisation of these core services.
Recommended Technology Platform
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Servers |
Hardware: Dell or HP Servers RAID configured Hard Drives Lights Out Management Card included (iLO or iDRAC) Valid Manufacturer Approved Warranty. (Recommended 24x7 4 Hour Onsite Warranty) UPS Protected Software: Microsoft Windows Server Platform 2022 Microsoft Virtualisation (Hyper-V) Microsoft Azure (Cloud) Timeline: Mission Critical Less Than 5 Years Old |
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Desktops, Laptops or CAD Workstations |
Hardware: Dell Optiplex, Pro, Precision or Latitude HP Pro, Elite or Z Series Lenovo ThinkPad, ThinkBook, Yoga, ThinkCentre, ThinkStation Microsoft Surface Terra CAD Workstations Apple MacBook, Studio, Pro, or Mini Recommended Minimum Spec. Intel i5 Processor 16GB Memory 256GB Solid State Hard Drive Trusted Platform Module 2.0 3 Year Next Business Day Onsite Warranty Software: Windows 11 Professional Windows 10 Professional with Extended Support Timeline: Mission Critical Less Than 3 Years General Less Than 5 Years |
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Network Infrastructure |
Watchguard Firewalls Ubiquity Firewall / Routers (Home Only) Meraki Switches & Wireless Access Points Ubiquiti Switches & Wireless Access Points APC Power Solutions QNAP NAS Solutions Synology NAS Solutions Timeline: Mission Critical Less Than 5 Years |
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Printers |
Managed Print Solutions HP Epson Canon |
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CCTV |
Meraki Cameras Ubiquiti Cameras Hikvision Cameras Timeline: Mission Critical Less Than 5 Years |
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Email |
Microsoft Exchange Online Google Workspace |
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Productivity |
Microsoft Business Premium Google Workspace Business |
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AI |
Microsoft Copilot Google Gemini |
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VoIP |
Think Cloud Managed VoIP Platform |
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Backup & Disaster Recovery |
Think Cloud Managed Backup & BCDR Services |
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Meeting Room Equipment |
Yealink |
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Barcoding Equipment |
Zebra Wasp |
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Mobile Devices |
Mobile Devices to have the latest Android / iOS installed and meet Cyber Essentials Standards. To be managed by Think Cloud Mobile Device Management. |
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Connectivity |
Connectivity Provided & Managed by a Think Cloud Approved Partner. KCOM via River MS3 & Connexin via Think Cloud 1-49 Staff Members Recommend 500Mbps Dedicated Full Fibre Internet Unlimited Data & Static Public IP Address 50+ Staff Members Recommended 1Gbps Dedicated Leased Line with Failover Unlimited Data & Static Public IP Address |
Last Revised 29/09/2025
Our Best Endeavour Support
To give the best possible service we request all hardware and software is vendor supported with a current maintenance or support agreement where available. This allows us to contact the vendor directly avoiding timely delays and potential downtime.
Whilst we pride ourselves on our troubleshooting skills and abilities to solve many different types of technical problems, please bear in mind that for 3rd party products outside our Recommended Technology Platform, it may take us some extra time to familiarise ourselves with managing and supporting these products.
We may still be able to purchase items from other vendors at your request (depending on whether our distributors stock it), however if any unforeseen issues arise in the setup, installation and ongoing use, we may need to invoice you separately for this time.
We will always provide a quote prior to any out of scope work.
