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Service Operations or ServOps combines many different disciplines. It covers the worlds of sales, project, and service management. Traditionally each of these areas have been managed independently with their own dedicated software tool. The modern business not only needs to bring these three critical elements together but also integrate these tools into there collaboration and communication tools.
The cloud has enabled this natural evolution given the clear overlap between collaboration, communication, sales, project and service management. We are huge believers in the principles of connected Service & Business Operations and stand as a testament to the efficiency these principles provide when a greater control over the operational side of a business is unleashed. That means when we’re working on ServOps projects for our clients, we have a real-world context allowing smarter thinking when applied to operational process decisions together.